ICtiAgentStateControl.SetAgentState Method (Guid, String, String, Boolean)

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Sets the agent state to a given state.

Namespace:   Microsoft.Uii.Desktop.Cti.Core
Assembly:  Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)

Syntax

bool SetAgentState(
    Guid ctiCallRefCallId,
    string requestedState,
    string targetState,
    bool overrideCtiLogic
)

Function SetAgentState (
    ctiCallRefCallId As Guid,
    requestedState As String,
    targetState As String,
    overrideCtiLogic As Boolean
) As Boolean

Parameters

• ctiCallRefCallId
  Type: System.Guid

  Specifies the CTI call reference ID.

• requestedState
  Type: System.String

  Specifies the requested state.

• targetState
  Type: System.String

  Specifies the requested state to go to.

• overrideCtiLogic
  Type: System.Boolean

  Internal only.

Return Value

Type: System.Boolean

Type: Boolean
True if the agent state is successfully set, otherwise false.

See Also

ICtiAgentStateControl Interface
Microsoft.Uii.Desktop.Cti.Core Namespace

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