IAgentStateService Interface

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the interface for handling reading, creating, updating and deleting agent sessions.

Namespace: Microsoft.Uii.AifServices
Assembly: Microsoft.Uii.AifServices (in Microsoft.Uii.AifServices.dll)

Syntax

public interface IAgentStateService

Public Interface IAgentStateService

	Name	Description
	GetAgentId()	Gets the logged in agent's ID.
	GetAgentId(String)	Gets the logged in agent's ID.
	GetSavedSessions(Guid)	Gets the saved session(s) for an agent.
	GetSessionTransferInformation(Guid)	Retrieves session information for handling a transferred call.
	SaveSessions(String)	Saves an agents session(s) information.
	SetSessionTransferInformation(Guid, String, String)	Sets the session specific information in the database so that when an agent transfers a call to another agent, the session information can be reproduced for them.