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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016
Classes
| Class | Description | |
|---|---|---|
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AgentAndSessionData | Represents the structure to maintain the agent and the session data. |
|
CustomerEntity | Represents the customer entity. |
|
DynamicApplicationItem | Represents a dynamic application item. |
|
GlobalInterfaces | Represents hosted controls and interfaces that are part of the global session. |
|
NonHostedApplicationItem | Represents a non-hosted application. |
|
NonHostedApplications | Represents the non-hosted applications data array. |
|
SearchResultEventArgs | Represents the event arguments for the search result event. |
|
SessionLimitExceededException | Represents the exception that is thrown when there is an attempt to start a session when the maximum limit is reached. |
|
WorkflowData | Represents the workflow data. |
|
WorkflowEventArgs | Represents the event arguments for workflow event. |
|
WorkflowStep | Represents a workflow step. |
|
WorkflowStepCollection | Represents the workflow step collection. |
Interfaces
| Interface | Description | |
|---|---|---|
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IContextManager | Represents a hosted control that will provide context management functions. |
|
ICurrentSessionViewer | Represents a hosted control that implements the features necessary for providing session view features to desktop. |
|
ICustomer | Represents the baseline customer interface. |
|
ICustomerSearch | Represents the features necessary for providing search features to desktop. |
|
IDesktopUserActions | Represents methods that a user control can invoke against the desktop. |
|
IDesktopUserActionsConsumer | Represents a hosted control that will accept a pointer to the IDesktopUserActionsConsumer interface. |
|
IDynamicAppViewManager | Represents a hosted control that renders information about dynamic applications. |
|
INonHostedAppManager | Represents a hosted control that accepts information about non hosted applications. |
|
ISessionExplorer | Describes a Hosted control that will act as a Session Explorer. Used to allow SessionExplorer hosted control interact with the Agent Desktop more directly. |
|
IWorkflow | Represents the interface definition for IWorkflow. |
|
IWorkflowManager | Represents the workflow manager interface. |
Delegates
| Delegate | Description | |
|---|---|---|
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SessionExplorerEventHandler | Represents the event handler for session explorer event. |
|
WorkflowEventHandler | Represents delegate for the workflow events |
Enumerations
| Enumeration | Description | |
|---|---|---|
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WorkflowStatus | Represents the workflow status. service |
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