ICtiAgentStateManager Interface

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Represents the agent state manager interface.

Namespace: Microsoft.Uii.Desktop.Cti.Core
Assembly: Microsoft.Uii.Desktop.Cti.Core (in Microsoft.Uii.Desktop.Cti.Core.dll)

Syntax

public interface ICtiAgentStateManager

Public Interface ICtiAgentStateManager

	Name	Description
	GetCurrentAgentState	Gets the current Agent State.

	Name	Description
	LoadGlobalAgentConfig()	Loads the global agent configuration.
	SendAvailable()	Notifies the calling system that the agent is available.
	SendLoggedOut()	Notifies the calling system that the agent has logged out.
	SendUnavailable()	Notifies the calling system that the agent is unavailable.
	SetAgentMediaAddress(String)	Sets the media endpoint of an agent desktop.
	SetAvailable()	Sends a command to the CTI interface to set the agent state to available.
	SetUnavailable(String)	Sets the agent state for the ID of the current agent to unavailable.
	UpdateState()	Updates the current state.

	Name	Description
	AgentAvailable	Raised when the agent goes into an available state.
	AgentLoggedOut	Raised when the agent goes into a logged out state.
	AgentNotAvailable	Raised when the agent goes into an unavailable state.