If Microsoft Word and other related Microsoft applications are not working properly, you can try the following troubleshooting steps:
- Update Windows and Office: Ensure that both your Windows operating system and Microsoft Office are up to date. You can check for updates in the Windows settings and through the Office application itself.
- Disable Hardware Acceleration: If you are experiencing performance issues, consider disabling hardware acceleration in Office applications. To do this:
- Open any Office application, go to File > Options.
- In the Advanced pane, check the box for Disable hardware graphics acceleration and click OK.
- Check Graphics Driver: If you have an Intel graphics adapter, ensure that you have the latest driver version (26.20.100.7262 or later). You can update the driver through the Device Manager.
- Start Word in Safe Mode: You can start Word in Safe Mode to see if the issue persists. To do this, press
Windows + R, typewinword /a, and press Enter. - Repair Office Installation: You can also try repairing your Office installation through the Control Panel. Go to Programs and Features, select Microsoft Office, and choose the repair option.
- Delete Word Data Registry Subkey: If problems persist, you might want to delete the Word Data registry subkey. Make sure to back up the registry before making changes. The path for Word 2016 or later is:
-
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Data
-
- Replace Normal.dotm Template: If Word is still not functioning correctly, consider replacing the Normal.dotm template file. You can rename the existing file to OldNormal.dotm and restart Word.
- Check Add-ins: Disable any COM add-ins that may be causing issues. You can do this by deleting the registry keys for COM add-ins.
By following these steps, you should be able to resolve issues with Microsoft Word and other Office applications.
References: