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Please help me merge my two Microsoft learn account

krishiv$1221 0 Reputation points
2025-12-21T08:04:13.51+00:00

Hi,

I have two Microsoft learn account. The one was with the phone number, which is no more in use, However, I have gained one Azure Certification (DP-900) with old account. Another account is under outlook email (PII Removed). I need the current one with email and i want to delete the old one but need to get my certificate badge in my current account or merge the account. Please help.

Regards,

Payal Shrimali

　

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  1. Q&A Assist
    2025-12-21T08:04:25.1333333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To merge your two Microsoft Learn accounts, you can follow these steps:

    1. Choose a Profile to Sign Into: Start by signing into the account you want to keep (the one associated with your Outlook email).
    2. Add Login Account: Navigate to your account settings and select "Add Login Account" under Account Management.
    3. Sign In to the Old Account: When prompted, sign in with the login credentials of your old account (the one associated with your phone number).
    4. Profile Merge: This action will trigger the profile merge process, combining all your learning progress, credentials, and transcripts from both profiles into the one you are keeping.
    5. Check for Duplicates: The system will remove any duplicate content during the merge.

    Please note that once the profiles are merged, this action cannot be undone. After the merge, you should have access to your Azure Certification (DP-900) badge in your current account.

    If you encounter any issues, ensure that you do not exceed the limit of five work or school login accounts during the merge process, as this will cancel the operation.

    For more detailed instructions, you can refer to the Microsoft Learn support documentation.

    References:

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  2. Emmanuel Santana 34,215 Reputation points Independent Advisor
    2025-12-21T08:41:40+00:00

    Hello. So, if I’ve got this right, you have two Microsoft Learn profiles, and your DP-900 certification is linked to an old Microsoft personal account you no longer use. You’d like it to show up under your current Outlook-based personal account, but you can’t remember how to log in to the old one.

    Microsoft Learn profiles can be merged in general, but only if one profile contains a personal Microsoft account and the other contains only work or school accounts. When both profiles already have personal Microsoft accounts, a merge is not supported, and certifications remain tied to the account used during the exam.

    Since you’re unable to sign in to the old account, the first step would be to attempt account recovery. Without access to that account, a merge or transfer isn’t possible.

    When you say you don’t remember the login, do you mean the username/email, or just the password?Edited for context.

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