How do I cancel a unauthorized charge?

To address an unauthorized charge from Microsoft, you can take the following steps:

1. Review Your Account: Check your Microsoft account to see if there are any subscriptions or services that you may have forgotten about. This can help clarify the source of the charge.
2. Cancel Subscription: If you find a subscription that you did not authorize, you can cancel it. You can do this by going to the Microsoft 365 admin center and following the cancellation process. If you need specific instructions, you can refer to the Microsoft documentation on how to cancel subscriptions.
3. Contact Support: If you are unable to identify the charge, or if you believe it is an error, you should contact Microsoft support for assistance. They can provide more details about the charge and help resolve any issues.
4. Dispute the Charge: If necessary, you may also consider disputing the charge with your bank or credit card provider, especially if you believe it was unauthorized.

These steps should help you manage the unauthorized charge effectively.

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your concern.

Please try signing in to the Microsoft accounts you remember and see if you can see the charges there.

https://account.microsoft.com/services/microsoft365/billing

Please check the support article in the link below on How to investigate a billing charge from Microsoft.

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93