Azure tenant login issue.

Question

Azure tenant login issue.

Godfrey Okoyomoh 0

Hello,

i am a learner in Azure, i tried loggin to my azure account to do some practice for my dp 300. but i am always getting the below error. i have tried all the get help suggestion on azure portal page yet no solution. kindly assist. please see error attached below:

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VEMULA SRISAI 4,250 Reputation points Microsoft External Staff Moderator

2025-12-23T14:48:46.9+00:00

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

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VEMULA SRISAI 4,250 Reputation points Microsoft External Staff Moderator

2025-12-23T14:48:46.9+00:00

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

Thank you @vemula srisai , the account is a personal private account for my learning on Azure. i am currently learning DP-300 on Microsoft learn website and i needed to do some Labs. this issue has impacted negatively on my learning as i like using MS learn study materials and lab because of it authenticity and accuracy.

i would be very happy and grateful if my account can be reactivated.

thank you so much in advance!

Godfrey Okoyomoh

Username: ******@gmail.com

phone: +234 7039530015

country: Nigeria.

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Azure tenant login issue.

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