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How Viva Insights uses behavioral insights data

Behavioral insights provide a deeper understanding of how an organization gets work done, such as through focus, learning, network, collaboration, and meetings. They do not measure Microsoft 365 Copilot or AI agent usage.

When behavioral insights are turned off, Viva Insights only uses Copilot-related analytics. Microsoft 365 collaboration data such as meetings, chats, emails, and calls are not used for analysis. As a result, several analytics capabilities aren't available.

The AI admin or Viva Insights admin can enable behavioral insights using Viva Feature Access Management (VFAM) or PowerShell. Learn how.

What's included in behavioral insights

To learn more about what's included when behavioral insights are on or off, refer to the table.

Feature Behavioral insights off Behavioral insights on
Dashboards Microsoft Copilot Dashboard only Microsoft Copilot Dashboard only
Reports (business leaders) Only Copilot and AI agent reports:
  • Copilot Studio agents report
  • Copilot for Sales adoption report
  • Any report shared with user

    No behavioral reports.
    		•  Only Copilot and AI agent reports:
  • Copilot Studio agents report
  • Copilot for Sales adoption report
  • Any report shared with user

    No behavioral reports.
    		•
    Reports (Viva Insights Analysts) Only out-of-the-box Copilot and AI agent reports:
  • Copilot Studio agents report
  • Copilot for Sales adoption report
  • Any report shared with user

    No behavioral reports.
    		•  All Copilot and AI agent reports, plus behavioral reports:
  • Ways of working
  • Meeting effectiveness
  • Manager effectiveness

    Plus all other behavioral Power BI reports, Learning Culture report, and Skills landscape report. Analysts can create new Power BI reports by running queries.
    		•
    Metrics Only Copilot metrics available in reports Full set of behavioral metrics, plus Copilot metrics
    Report customization and publishing (Viva Insights Analysts) Analysts can customize only Copilot reports and publish to leaders and other analysts in their organization. Analysts can customize Copilot and behavioral reports, and publish to leaders and other analysts in their organization.
    Queries (Viva Insights Analysts) No query experience available Analysts have full access to:
  • Person query
  • Meeting query
  • Cross-collaboration query
  • External collaboration query
    		•
    Advanced analysis pages (Viva Insights Analysts) None available Full analyst workbench available with all analysis pages and tools:
  • Advanced analysis
  • Create analysis
  • Analysis results
  • Metric rules
  • Metric library
  • Data quality
  • Data hub
  • General settings
    		•

    Business leader view when behavioral data is off

    Screenshot that shows a view of the Reports page for business leaders.

    Analyst view when behavioral data is off

    Screenshot that shows the Reports page for analysts.

    FAQs

    Q1. What happens if behavioral data was previously turned on, but is now turned off?

    • Analysts won't have access to any reports that were created, customized, or shared during the time behavioral insights was on. Once behavioral insights are turned on again, these reports are accessible.

    • All auto-refresh queries stop auto-refreshing.

    • All Azure exports are paused.

    Q2. What happens if behavioral data was turned on, turned off, then turned on again?

    • Analysts can access all the reports created or published during the time when behavioral insights were first turned on, then turned off, then turned on again.

    • Auto-refresh queries are not restarted, if they were paused earlier.

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