Global Secure Access Private access, disconnections.

Question

ITUser 5

We have been using this for a couple of months without any issues.

Recently we are getting disconnections when using RDP, 4 to 5 times a day.

This started on the 29th May.

On the client we have an event:

Event ID 143 “Network connection to the Global Secure Access Edge could not be established with error: End of TCP stream”

In health check the only warning I see is for Cached token = No, how do I fix that?

I’ve updated both the servers and the clients with the latest versions.

Shweta Mathur 30,426 Reputation points Microsoft Employee Moderator

2024-06-13T08:48:51.86+00:00

Hi @ITUser ,

Thanks for reaching out.

Cached token = No will come generally in scenario if you try to open the GSA client with different or logged in account does not have local admin on the machine.

If that is not the case, we need to troubleshoot further to collect the fiddler trace.

I am connecting with you separately for further details.

Thanks,

Shweta
Esteban Duval 10 Reputation points

2025-09-30T21:17:03.0766667+00:00

I am experiencing the exact same issue and have not been able to find a fix. Are there any updates on this?

1 answer

Shweta Mathur 30,426 Reputation points Microsoft Employee Moderator

2024-06-13T08:48:51.86+00:00

Hi @ITUser ,

Thanks for reaching out.

Cached token = No will come generally in scenario if you try to open the GSA client with different or logged in account does not have local admin on the machine.

If that is not the case, we need to troubleshoot further to collect the fiddler trace.

I am connecting with you separately for further details.

Thanks,

Shweta
Esteban Duval 10 Reputation points

2025-09-30T21:17:03.0766667+00:00

I am experiencing the exact same issue and have not been able to find a fix. Are there any updates on this?

Answer 1

ITUser 5

Hi Shweta,

"Try to open the GSA client with different or logged in account does not have local admin on the machine."

This would be why, thanks you.

How can I trouble shoot the drops?

Event ID 143 “Network connection to the Global Secure Access Edge could not be established with error: End of TCP stream”