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We’ve been experiencing this issue again for the past few months, even though all devices are updated with the latest Windows updates, including the remote desktop software.
Remote Desktop reconnect failes
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D
111
Reputation points
Hi,
recently we see the client freezing after disconnecting a session.
if you try to reconnect to the session or start another session, you get the message that you may not be able to connect because of unsufficient virtual memory.
In the Taskmanager you can see that the process msrdc.exe is still open 2 to 3 minutes after disconnecting.
Is that an known issue which will be targeted? The problem is still present in the newest insider build.
Regards
Moved from: Community Center | Not monitored
Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
{count} votes
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jacobg 25 Reputation points2024-08-28T12:25:38.6733333+00:00 We also experience same problem with msrdc.exe that stops responding after logout/disconnect. We've tried downgrading to 1.2.5560 as well as upgrading to Insider release 1.2.5699, both with same issue.
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Anonymous2024-09-04T16:19:34.31+00:00 My customer seems to be having a similar if not the same issue with their Azure Virtual Desktop environment. Currently using client version 1.2.5620.0 (x64).
It is sometimes associated with the error message pop up:
Remote Desktop This computer can't connect to the remote computer.
The problem might be due to low virtual memory on your computer. Close your other programs, and then try connecting again. If the problem continues, contact your network administrator or technical support.
Other issues that seem to be related are:
User authenticates with the remote desktop app, then double clicks their application group icon and there is no response, nothing seems to happen at all. We see in the WVDFeeds log the feed refresh, but nothing else after that.User logged into more than one host pool, disconnecting from one causes the other to freeze for a period of time, but it does seem to come back.
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NEVES Antonio Luis 5 Reputation points2024-09-12T14:11:15.9633333+00:00 It looks like with September updates the problem was solved, at least I can't simulate it anymore.
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Wout 5 Reputation points2024-09-18T12:09:46.0633333+00:00 I confirm the above comment of NEVES Antonio Luis: after installing KB5043076 (on my windows 11 x64 laptop), I haven't had the issue anymore since a few days now. Fingers crossed...
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