Tried porting Skype to Teams and there isn't a call icon

Scott Marcus 0 Reputation points
2025-04-24T03:16:19.15+00:00

Was just billed my annual renewal but when I press the "Use Teams" button, I can answer calls to the Skype number but there is no way to make calls?

If converting from Skype to Teams doesn't work, how do I get the $39.99 back? I don't actually so much care about the $39.99, I'm just angry that there is no technical or customer support.

Microsoft 365 and Office | Skype for Business | Linux
Microsoft 365 and Office | Skype for Business | Linux
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. Happiness.O 0 Reputation points Microsoft External Staff Moderator
    2025-07-21T09:38:36.2733333+00:00

    Hello Scott,

    Thank you for reaching out to Microsoft Q&A forum support.

    From your description, I understand that you are unable to make calls with your Skype account via Teams. I am sorry you experience this issue.

    Please know that you can access your Skype account via Teams free and on Skype web portal. If you have an existing Skype credit or calling subscription, you be able to make calls because the Dialpad will be available to you. If you only have Skype number available, you will be able to only receive calls on the Skype number, but the Dialpad will not be available.

    If you want to get a refund for an unused subscription that recently renewed, please follow the steps below:

    Sign in to your Microsoft account with https://account.microsoft.com/services and go to the subscriptions page.

    Find your subscription and select Manage.

    Click Cancel subscription and follow the on-screen instructions to refund the subscription. If you are eligible, you will be able to get a refund.

    Kindly refer to the link below for more information about Skype number:

    [https://support.microsoft.com/en-in/skype/skype-is-retiring-in-may-2025-what-you-need-to-know-2a7d2501-427f-485e-8be0-2068a9f90472](https://support.microsoft.com/en-in/skype/skype-is-retiring-in-may-2025-what-you-need-to-know-2a7d2501-427f-485e-8be0-2068a9f90472](https://support.microsoft.com/en-in/skype/skype-is-retiring-in-may-2025-what-you-need-to-know-2a7d2501-427f-485e-8be0-2068a9f90472)"https://support.microsoft.com/en-in/skype/skype-is-retiring-in-may-2025-what-you-need-to-know-2a7d2501-427f-485e-8be0-2068a9f90472](https://support.microsoft.com/en-in/skype/skype-is-retiring-in-may-2025-what-you-need-to-know-2a7d2501-427f-485e-8be0-2068a9f90472)")

    I hope this helps.

    Best regards,

    Happiness | Microsoft Q&A Support Moderator.

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