Microsoft Security | Intune | Microsoft Intune Android
Managing Android devices using Microsoft Intune
Intune Android last check-in date in the past.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 51%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
WingOn Cheung
10
Reputation points
Hi All,
In Intune we have a number of devices whose last check-in date is no longer updated, which means that the devices are not complaint (last check-in was in 2024). Also specific APP's does not auto update anymore. How do we get the devices complaint again with the correct check-in date, so the APPS auto updates again? When i look in Default Device Compliance Policy, the device is not complaint on "Is Active". See screenshot.
We have already done the following:
- Restart phone.
- Synchronize Intune APP
Does anyone have a tip on how we can get this right again?
Best Regards,
Wings
Microsoft Security | Intune | Microsoft Intune Android
{count} vote
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 28.000000000000004%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
Catherine Kyalo 2,620 Reputation points Microsoft Employee2025-06-18T09:47:09.52+00:00 Hi
Do you have device cleanup rules configured? Refer: Intune marks Not Compliant if device does not sign in regularly, then permanently blocks the device
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 28.999999999999996%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Ayman 0 Reputation points2025-10-31T11:15:17.99+00:00 i have the same issue, the last check is 19/10 on the android device, and when i sync is does not work. When i try device policy sync, it shows me "cant sync now, try it later"
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
HENDRIKS Jesse 0 Reputation points2025-11-03T17:48:01.77+00:00 We have the same issue since 2 months or so the shared devices are no longer checking in.
from 400 devies in shared config only 70 check in still.
Sign in to comment
Sign in to answer