how to talk to a real person support from Microsoft

Hello Diala,

Thank you for using our Microsoft Advertising Community Forum!

I understand that you would like to interact with a human support advocate. I will be happy to help you personally if you provide the requested details by responding to the private message I have sent you.

Alternatively, you may contact our support teams. Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see oursupport page to reach out! 

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689

Hi Vahid,

I didn't receive a private message. This is urgent as we have created a new account but our verification got rejected despite providing official documents. The system is telling me I only have two trials. Also for UAE it's hard to arrange a call as you don't have local representation. I tried through UK but first availability is very far. SHould I share the account number on this thread? It would be better to arrange a call.

Hi Diala,

I had sent the private message to your initial post created with your first profile. I've also sent a private message to your second profile.

Please note that you may need to complete Advertiser Identity Verification (AIV) up to three times. You need to exhaust all three attempts before we can pursue the matter further. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below.

How to Verify my Microsoft Advertising Account? (Advertiser Identity - Microsoft Community)

Advertiser identity verification

Advertiser identity verification appeals

I understand that arranging a time for a call could be a bit tricky due to having different time zones, but speaking to an English speaking support representative should be possible at all times. I will be more than happy to contact you if we manage to find a time that is suitable for us both, or I can ask one of my colleagues to reach out to you. Please refrain from sharing any personal information publicly and kindly attempt to provide the requested details via a private message. You can view private messages by clicking on your user icon on the upper right corner of the page. You then need to click on the ellipsis (. . .) and select "view private messages".

I'm looking forward to your private response.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689