How to fix: Duo stopped locking when closed

Anonymous
2020-09-14T12:40:42+00:00

My Surface Duo has stopped locking when I close the device. I have explored all of the settings I can think of that might cause this, including Smart Lock, which is turned off. Does anyone know how to turn this back on so my device will lock when I close it without having to press the power button? Thank you.

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2020-09-14T19:14:28+00:00

    I have the same problem. At first, it would happen from time to time and I thought it was because I closed to device too slowly, softly.

    Then, after closing it with more confidence it didn't happen. Today it just won't lock when closed.

    I have also looked at your phone app to see if it would prevent it from locking the phone but not. 

    Thank you!

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  2. Anonymous
    2020-09-17T19:59:32+00:00

    My Surface Duo has stopped locking when I close the device. I have explored all of the settings I can think of that might cause this, including Smart Lock, which is turned off. Does anyone know how to turn this back on so my device will lock when I close it without having to press the power button? Thank you. 

    Found a fix. It was linked to your phone app. You can find a thread with solutions on reddit. 

    https://www.reddit.com/r/surfaceduo/comments/iqk8r3/not\_locking\_on\_close/

    I followed the step by step shared in the thread. 

    I hope this helps!

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  3. Anonymous
    2020-11-14T12:42:58+00:00

    Not sure if this helps anyone but my Duo did the same thing. I changed the wallpaper and it immediately started working again.

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  4. Anonymous
    2020-12-22T18:09:47+00:00

    My case it was google play services. Force Stopping it fixed it for me.

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