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App not filling whom screen on the surface duo

Anonymous
2020-09-14T00:59:48+00:00

Hello. I am the proud owner of the new Surface Duo. I came across this problem. The app on the right side of the screen has been cut off on the top and bottom. The thing is that it was working fine yesterday, I don't know what happened. This is the only app showing this problem. Any thoughts on how to solve this problem?

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2020-09-14T17:22:44+00:00

    Hello! 

    Please try uninstalling and reinstalling the app. If you move the app to the other screen does it have the same issue? 

    Anthony F.

    Surface Duo Support

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  2. Anonymous
    2020-09-15T04:29:32+00:00

    Yes I hve uninstalled and reinstalled  multiple times. I reset the app permissions and cleared the app cache and data. It behaves the same on either screen.

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  3. Anonymous
    2020-09-16T17:10:59+00:00

    Hello,

    Please reach out to the app developer for further guidance as this does not appear to be an issue with the Surface Duo Hardware. I apologize for the inconvenience. 

    Thank you,

    Anthony F.

    Surface Duo Support

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