Share via

Surface Duo Black Screen Issue

Anonymous
2023-01-22T23:31:43+00:00

I've bought the Surface Duo (1st Gen) a month ago and upgraded it to Android 12. Then the left side screen turns to black. The screen seems still working as I can touch and move the objects left to right and right to left. However the screen is just in black.

I've tried to reboot the device and even reset to factory setting but nothing can be fixed.

I searched around and just see many people said it was the bug from Microsoft update in Apr21 but I've just bought in a month ago and I've got the latest updates already.

Anyone knows how can I fix it this issue?

Surface | Surface Duo | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-01-24T20:06:00+00:00

    Hi Priscilla Fung,

    We recommend checking on your replacement options.

    Here’s how to request a repair or replacement for your device.

    Note: Your device must be registered under your Microsoft account to submit a repair request.

    1. Go to Device Services and sign in with your Microsoft account.
    2. Select the device you want to submit a service request on.
    3. Click 'Info & Support
    4. Select Start Order and follow the instructions to complete the submission process.
    1 person found this answer helpful.
    0 comments