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Surface duo screen shot not working after Android 12 update

Anonymous
2022-10-29T15:50:36+00:00

Hello got an update few days back on my first generation surface duo... It's android 12...

But now when I'm pressing the down volume and power button it doesn't capture the screen shot I've rebooted it a couple e of times and it works only to stop working again.... Ay one else with same issue

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2022-10-30T17:15:21+00:00

    Screen shot method changed with Android 11 initially, at least for me.

    To screenshot, swipe up from bottom of screen as if you're going to switch apps and the there is an on-screen screenshot button.

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  2. Anonymous
    2022-11-03T20:06:00+00:00

    Hi Mark Eagle,

    Can you let us know if you are still having issues after restarting your device?

    Thank you

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  3. Anonymous
    2022-12-19T06:45:31+00:00

    Hi "brinjo",

    I have the same issue on my Surface Duo gen 1. Volume Down + Power no longer takes a screenshot. Swiping up from the bottom of the screen gives me a list of apps, but no on-screen screenshot button. The device has been restarted many times since this stopped working (presumably when I got Android 12). Any additional advice would be appreciated.

    Thanks,

    -- J.

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