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surface duo 2 trade in

Anonymous
2022-05-05T04:08:24+00:00

I have a surface duo 2 that I purchased about 6 months ago and I am quite used to it and like it - I get that it is not one big screen but 2 seperate ones that let me get more work done.

I have the bumpers, but I dropped it and it landed on the hinge end and cracked one screen. A repair by Microsoft costs $700. I see that the new ones are reduced by $1,100. Also, they have up to a $700 trade for some items. So it is cheaper to buy a new one and trade-in my old one.

Questions. 1. I can't see where to trade in a surface duo 2 - only a surface duo 1. How do I trade-in the Duo 2?

  1. All surface duo's are out of stock. The $500 price drop and out of stock makes me feel like they are terminating the line. That worries me (I owned 2 invoke speakers, an HP EliteX3, etc - I feel like a sucker). Is Microsoft terminating the line?
Surface | Surface Duo | Performance and maintenance

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  1. Anonymous
    2022-05-06T19:13:39+00:00

    Bumpers on the Surface Duo 2 are only for minor drops, bumps etc. Otterbox Rivetter case is the only drop protection available.

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  2. Anonymous
    2022-05-07T20:52:02+00:00
    1. The Surface Duo 2 is not eligible for a trade in at this point. This is the case for both the Microsoft Store and Best Buy.
    2. I don't believe Microsoft is terminating the line. The price drop probably caused a big increase in order and the out of stock could be temporary due to this. The 128 GB SSD Glacier model is still showing available in the Microsoft Store. Other models are still available at Best Buy. There have been zero rumors at this point about Microsoft not continuing the Surface Duo line. There would be rumblings on the various blogs and YouTube channels., etc. if they were -- and only crickets so far.
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  3. Anonymous
    2022-05-08T05:05:55+00:00

    Thank you. That answers what I need to know. I am just a bit skittish since I got burned on the invoke and HP elite x3 windows phone (and others). Microsoft doesn't have a great track record in this respect. You are right that I haven't seen or heard a peep about terminating the Duo line. The Neo on the other hand looks DOA.

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  4. Anonymous
    2022-05-08T14:28:20+00:00

    Thank you. That answers what I need to know. I am just a bit skittish since I got burned on the invoke and HP elite x3 windows phone (and others). Microsoft doesn't have a great track record in this respect. You are right that I haven't seen or heard a peep about terminating the Duo line. The Neo on the other hand looks DOA.

    I was burned by the Invoke too. The three I have are now really good bluetooth speakers at least, and I ended up breaking even because I had bought them on sale and Microsoft gave a $50 rebate for each when the support ended.

    I had a Lumia 950XL phone that still works even though Microsoft abandoned Windows Mobile. It still has an outstanding camera, especially for low-light shots, and way better than the Surface Duo. The Duo 2's camera is a big improvement, but low-light performance still needs to be better. Given how the GCAM app port does have improved low-light performance over the stock Microsoft Camera app, it appears software changes can enhance the low-light performance because the hardware seems adequate. Microsoft, are you working on this?

    But I digress...

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  5. Anonymous
    2022-05-10T00:59:32+00:00

    As an orphaned MS Phone x3, I have same concerns especially with out of stock and price drop.

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