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Windows 11 update: Failure to detect USB-C monitors

Anonymous
2022-04-16T17:16:29+00:00

On April 14th, I updated my Windows 11 PCs (Surface Pro 7 and Surface Book 3) to build KB5012592. Since that time, I have tried two different Surface Dock 2s and neither, with either PC, recognizes my monitors via the USB-C ports. Finally, I switched back to the Surface Dock and both PCs recognize my dual monitor setup using HDMI. I am running two Asus 32" ProArt (model: PA329CV) monitors.

This problem materialized on both PCs, for both monitors, immediately upon the Windows 11 update.

I was on the phone with Microsoft, which offered no advice, instead it immediately sent me to Asus. Working with Asus, I upgraded my firmware (I had already done this a couple of months ago, but went along...), Still no dice. I am waiting on Asus Level 2 support to get back to me.

I am not very keen on performing a complete wipe of my machines to reinstall an earlier version of Windows as I tried this on the Surface Pro. I wasn't vigilant and it automatically updated to the W11 build referenced above during the installation process. As such, the reinstallation process didn't solve the problem - the monitors are still not recognized via USB-C.

Has anyone else experienced something similar? Is this a known problem?

***Post moved by the moderator to the appropriate forum category.***

Surface | Surface Book | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-06-16T14:52:50+00:00

    Just to keep you up to date, Asus has upgraded all the firmware in the monitor and continues to test... stay tuned.

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  2. Anonymous
    2022-06-16T20:57:21+00:00

    Thank you JohnRizzuto. We'll look forward to more updates on this.

    Regards,

    Marrion

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  3. Anonymous
    2022-06-23T17:41:39+00:00

    Asus, has not been able to recreate the problem and is sending the monitor back to me. I expect it tomorrow.

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  4. Anonymous
    2022-06-23T17:43:02+00:00

    Correction. I expect to receive the monitor back from Asus on June, 27th.

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  5. Anonymous
    2022-06-23T18:33:00+00:00

    Hi JohnRizzuto,

    Thank you for the updates. We'll wait for the monitor to arrive then test it again on the Surface and also with the Surface Dock 2 and see if still we'll have the same behavior or not.

    Kind regards,

    Marrion

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