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USB-C port cracks on Surface Duo (OG)

Anonymous
2021-12-30T09:27:45+00:00

I am not sure how many users still fighting and living on with the OG Surface Duo, while many might have the same issue as mine with the USB-C port cracks with thin plastic part on the side rail just broken. To me, that is a design fault with wrong material, and even using the bumper will not save that part since the bumper not covering that.

I think MS should consider a nice gesture for replacing our OG Surface Duo for all customers still fighting thru with it daily, for a Duo2 which is a more proper implementation. The OG Surface Duo is a Gen1 PROTOTYPE, not a product that MS should release and charged at $1.4k.

(Not to mention about the Android OS update... no hope for A11 in 2021, I guess... and don't fancy about 12 or 12L that would be made for split screens... either the device had been broken by then or that is out of the OS upgrade window for the OG Duo... sucks...)

Surface | Surface Duo | USB-C

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  1. Anonymous
    2022-02-11T08:23:24+00:00

    My Surface Duo USB port crack around it and still under one year warranty however response from Microsoft Support is to contact them. So I contacted them but they are asking for $760 Canadian for shipping the unit for repair. This is a well know deficiency of the frame construction around the USB C-Port and they are well aware of the issue but they simply want to make more money out of their poor case design. The frame around the unit like all other similar cell phones should have been metal. This is my first Microsoft hardware purchase and unfortunately would the last one. I will start posting my comments where ever possible to advise others to stay away from purchase of such poor constructed unit with such high price.

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