Connecting surface earbuds to two devices

Hi Lux41,

Thank you for reaching out to Microsoft Community.

Surface Earbuds can be paired up to 7 devices but it can only be actively used on 1 device at a time which is your last paired device if it is in range. Otherwise, it will pair to the device in the order you have last used. You may also control which device will be used by going to the Surface Audio app > Device Setting > Paired devices. You will have the list of devices that was paired with your Surface Earbuds and you'll have the option to toggle which device will be connected.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

The issue is it doesn’t easily switch between registered devices. For example,  I’ve paired them with my iPhone and Surface book. In order to switch devices I have to put them in the case, put them in pairing mode, and switch devices. This is really an easy win for MSFT. Please fix this. 

Hi Lux41,

Thank you for reaching out to Microsoft Community.

Surface Earbuds can be paired up to 7 devices but it can only be actively used on 1 device at a time which is your last paired device if it is in range. Otherwise, it will pair to the device in the order you have last used. You may also control which device will be used by going to the Surface Audio app > Device Setting > Paired devices. You will have the list of devices that was paired with your Surface Earbuds and you'll have the option to toggle which device will be connected.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

I agree. Having just received the earbubs the process for switching between devices is a real pain and only being connected to one device is a seriously limiting factor and out of line with most high end devices. I can't really rate or recommend this product with such an obvious flaw. And incidentally there is no option to toggle following the above instructions, just a list of devices which I can't change. This approach would also need you to be paired with your phone which kind of misses the point.

Hi Marrion,

yeah, the way of changing the device is really inconvenient. I can change from surface to phone via the surface audio app on the phone or pc. If I want to change back I can't use the app on either device. I have to disconnect the earbuds from the phone by turning off bluetooth to have them pair to the surface again via the surface audio app on my pc. It's kind of time wasting.

If this will be fixed soon with an update, I'd be quite happy.

I'm guessing a lot of users are switching between pc and phone quite often in their daily life, and having trouble connecting to those devices in a short matter of time is a pitty.

I agree. Most other bluetooth devices are connected to two devices and autmatically switch to the active one.

It seems that yet again Microsoft releases a poorly tested half baked product.