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I keep hearing that this is a known issue. Is Microsoft going to do anything about it? This thing was too expensive to have a constant issue. I want a permanent fix or a recall.
Is there a fix that actually works?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
There are many possible causes why such issue occurs. We continue on providing updates for a fix. Make sure that your Surface device is fully updated with latest firmware and drivers as well as latest Windows 10 released build and all cumulative updates. However, if your device still goes black after installing updates, we suggest you to follow the troubleshooting steps provided here.
Reply to us with the status of your issue. We'll be glad to assist you.
Regards.
According to my attempt to update, my device is up to date.
The problem in the link does not match mine. It's not that the surface book won't turn on.
Basically, what happens is I am browsing around on the web using any browser at all: chrome, opera, vivaldi....
What used to happen is that the screen would flicker black and then go back to normal. It was annoying, but not the end of the world... though it's not a good situation at all.
However, now what happens is that it flickers and turns black and doesn't come back. I have to press the power button to put it to sleep and then press it again to wake it up.... then swipe up to clear away the lock screen.
This is substantially worse. I did most of the things in the link provided already.
I am not sure what to do next.
Hi,
Thank you for the update. We suggest that you perform force a shut down and restart your Surface so that the software on your device would work properly.
Keep us updated on the status of the issue. We will be glad to assist you further.
Did it. Accomplished nothing. The problem just occurred again.
Did it. Accomplished nothing. The problem just occurred again.
In this case, we suggest that you visit our nearest Microsoft Store in your area to have them check your device. If you are outside US, you may contact our Global Customer Support for recommendations.
Thank you.
