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Surface LAPTOP Go not reading USB port, how to fix?

Anonymous
2024-08-30T15:25:25+00:00

A few days ago I was downloading something onto my USB stick (because my laptop only supports 128 GB *eye roll*) and my computer randomly froze on me while downloading. After force restarting my device there was no indication of my USB being read. I tried trouble shooting the process by trying different USB devices such as a western digital hard drive, an interface for a microphone, and I tried both using a USB C adapter and it picked up nothing. There also was no chime when plugged in, the only thing that made the chime was my Pixel 8 through the USB C port and again it just charges my phone and not read as a storage device.

In addition to these methods, I tried accessing the BIOS to activate the port but instead it lead my to the UEFI which didn't give me the option to activate it. I also tried updating the drivers in device management and that led to no solution, there was also no "mass storage device" under the USB controllers, I even removed the root hub and extensible host controllers and there is still no solution to my issue. I also want to add that there was no error message and no known physical damage done to my USB port at the time of the freezing of my PC. I also checked for updates, everything is up to date and did a system repair on my laptop.

Are there any other possible solutions to this issue?

Surface | Surface Laptop | USB-C

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  1. Anonymous
    2024-08-31T09:37:48+00:00

    Hi Prplrkl,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you've tried a thorough set of troubleshooting steps already. Given the symptoms, the problem might be hardware-related, but before jumping to that conclusion, there are still a few things you can try:

    Given that your USB port seems entirely non-functional, and you've tried many software solutions, the issue might indeed be hardware-related. How to get service or repair for Surface - Microsoft Support

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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