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Surface Duo 2 File Transfer

Anonymous
2022-07-27T23:25:08+00:00

My Surface Duo 2 does not show up on my PC when connected by USB, even though "File Transfer" is enabled in USB Preferences. When I plug in the USB I hear a Beep but nothing shows up in "Notifications" either.

Surface | Surface Duo | USB-C

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  1. Anonymous
    2022-07-28T20:38:52+00:00

    In that case, it might be worth trying a different USB cable.

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  1. Anonymous
    2022-07-28T19:20:43+00:00

    Hi Richard MH,

    I would suggest looking in Device Manager when the Surface Duo 2 is connected to your computer to see if there are any errors. If you find that there is a yellow exclamation point on the list for the Surface Duo 2:

    • Right-click, uninstall
    • Unplug the USB from your computer
    • Re-plug and see if the driver installs correctly.

    Please let us know if you need more assistance after following these steps.

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  2. Anonymous
    2022-07-28T20:25:54+00:00

    I looked in Device Manager. There are no errors or exclamation marks. However the Surface Duo 2 is showing under Devices as connected to my PC via Bluetooth. The only option showing under "Connect Using" is "Access Point". Also in the Duo 2 Preferences USB is controlled by "This Device" and used for "File Transfer" which is grayed out. When I plug in a USB data drive it works fine. I am also using Link To Windows.

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  3. Anonymous
    2022-07-28T21:16:14+00:00

    Yes, that worked.

    Thank you

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