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How does the Surface Duo flashing green screen get fixed

Anonymous
2025-05-13T02:52:20+00:00

There is a flashing green screen on the second screen. It prevents visual images from displaying. How does the grern flashing screen get removed and the screen function restored?

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2025-06-27T07:01:54+00:00

    Hello Heart of The Lion,

    Thank you for your feedback. The flickering green screen issue on Surface Duo may be caused by overheating, software settings, or hardware issues. Here are some troubleshooting solutions:

    1. Ensure the device is not overheating: Place the device on a hard surface and avoid soft or warm surfaces to prevent overheating.

    Clear the cache: Go to Settings > Storage > Cached Data and clear the cache to fix temporary software glitches.

    1. Adjust display settings: Try setting the display color to “Default Vivid” and disable dark theme, color correction, color inversion, and night light features.

    Check for updates: Ensure the device is running the latest software by going to Settings > System > System Update > Check for Updates.

    If the above steps do not resolve the issue, you can try a factory reset, but first back up your data by going to Settings > System > Reset Options > Erase All Data (Factory Reset).

    If none of the above methods work, you can try sending your Surface in for repair.

    How to get service or repair for Surface - Microsoft Support

    **Note：**Surfaceis now supported on Microsoft Q&A | Microsoft Learn. 

    Starting from June 27, 2025 , new questions must be posted there. Existing discussions will remain accessible on Microsoft Answers until [June 29, 2025]. 

    Customers will be redirected to Q&A starting [June 30, 2025]. 

    https://learn.microsoft.com/answers/questions/

    Best regards,

    Huy-K | Microsoft Community Support Specialist

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