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Cannot find shipping label to send device for repair

Anonymous
2024-08-28T23:29:43+00:00

Cannot find shipping label to send device for repair

Surface | Surface Go | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-29T02:24:10+00:00

    Hello, Steven Beck1.

    Welcome to Microsoft Community!

    After reading what you posted, I think you may have created a repair service through self-service, but you can't find the relevant shipping options directly for the time being.

    As Microsoft Community Support, I can provide you with guidance on how to contact the Surface support team. You can communicate with Surface Artificial Support in the following ways and create a service order with their help.

    I can direct you to Surface Live support, they can also guide you in sending your device.

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface, press Enter, and click "Contact Support" at the bottom:

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    1. Select Technical Support and select the device model you are currently using in Produce family, then click Confirm:

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    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    Image

    I wish you all the best.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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