Share via

iOS - Edge browser : Certain apps, features , or services can't be seen or used when restrictions are on. To use this app, turn Restrictions off.

Anonymous
2022-09-12T23:24:40+00:00

I would like my child to use the Microsoft Edge browser on their iPhone while still having Screen Time features enabled for native iOS app monitoring protection (specifically the ability to Not Allow App Store installs/uninstall). I was only allowing my child to use the Edge browser (disabled Safari) and was using MS 'Family Safety' app to monitor MS Edge browser usage (across all devices - iPhone and PC).

However, now when I try to launch Edge on my child's iPhone, I receive the following message:

"Certain apps, features , or services can't be seen or used when restrictions are on. To use this app, turn Restrictions off."

Edge browser was working just fine on the child iPhone in tandem with Screen Time restrictions enabled, up until a few weeks ago (Sept 2022).

I have tried the following setting configurations without success:

Screen Time > Content & Privacy Restrictions > Content Restrictions (enabled) > Web Content (Unrestricted Access)

Screen Time > Content & Privacy Restrictions > Content Restrictions (enabled) > Web Content (Limit Adult Websites)

Screen Time > Content & Privacy Restrictions > Content Restrictions (enabled) > Web Content (Allowed Websites Only)

The following works for allowing me to use the Edge browser, but is not successful because I lose the ability to restrict app content.

Screen Time > Content & Privacy Restrictions > Content Restrictions (disabled)

How can I use Edge browser on child device while still having native iOS Screen Time Content Restrictions (enabled) so I can not allow app store installs/uninstalls - as was the case a few weeks ago?

Is this a new setting in the Edge app that is now colliding with iOS restrictions?

Can it be worked around? Or can Microsoft release an update to the Edge app to work in tandem with native iOS Screen Time.

Thanks in advance for any insight or assistance.

Microsoft Edge | Open the browser | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2022-09-27T09:22:16+00:00

    Hi TKGC1,

    I've recently been trying to troubleshoot this issue for myself.

    Do you have a restriction for Apps based on age rating?

    On the device that I was testing, an App age rating of 12+ disallowed the use of Edge (and Chrome) but changing it to 17+ allowed the app to work.

    This is not suitable for the device that I am trying to get Edge working on so I will have to not use Edge for now - obviously I will leave this up to you to decide what is appropriate for yourself.

    Hope this helps,

    RC

    2 people found this answer helpful.
    0 comments

6 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-09-13T16:04:19+00:00

    Hi TKGC1,

    I'm sorry to hear you are running into this. I want to get additional information about your child's phone. Apple released iOS 16 yesterday. If your child's phone supports it, you can update to the newest version and see if that helps fix the issue.

    What is the Microsoft Edge version number on your child's iPhone? You can follow the steps below to check.

    1. Open Microsoft Edge.
    2. Tap on the three dots menu button.
    3. Tap on Settings.
    4. Tap on About Microsoft Edge.

    Eric

    0 comments
  2. Anonymous
    2022-09-18T14:36:50+00:00

    Hi Eric,

    Thank you so much for the reply!

    Sorry, forgot to mention the device type in my original post.

    The child device is an iPhone 12 Pro Max.

    Per your suggestions:

    I tried updating to the latest iOS (16) without success - same issue persists.

    Also, I updated to the latest version of the Edge app (105.0.1343.38) - again, issue persists.

    Any additional advice would be appreciated.

    Thanks.

    0 comments
  3. Anonymous
    2022-09-19T15:58:38+00:00

    Thanks for letting me know. I would like you to submit feedback from your son's phone, so the engineering team will have diagnostic data to investigate. I would like you to take a screenshot of the message before following the steps below.

    1. In Microsoft Edge app, tap on the three dots menu button.
    2. Tap on Help and feedback. (It might be on the second page).
    3. Fill out the form.
    4. Include email address but enter your email address instead.
    5. Make sure Send diagnostic data is enabled.
    6. Enable Include this screenshot.
    7. Tap on the screenshot icon and tap on Replace screenshot.
    8. Select the screenshot that has the error message.
    9. Tap on send icon.

    Eric

    0 comments
  4. Anonymous
    2022-09-21T01:46:39+00:00

    Thanks, Eric.

    Feedback submitted with screenshot.

    I received a pop up message saying ‘Thanks for the feedback’ - although, I didn’t receive a confirmation email (at my email address I entered as part of the form) or anything like that for tracking purposes.

    0 comments