Hi Wrwoodman -
I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.
Are you using a particular browser on your windows computer?
If you're using Microsoft Edge, kindly follow the steps below
- Make sure edge is updated
Open the edge browser
Click on the three dots (…) on the upper right corner of the edge screen
Select Settings
On the left pane menu, click on About Microsoft Edge
If there's an update available, you can apply it from here.
- Reset Microsoft Edge Browser
Open the edge browser
Click on the three dots (…) on the upper right corner of the edge screen
Select Settings
On the left pane menu, click on Reset Settings
Click on Restore settings to their default values
Review the changes it makes then click Reset
If the above methods did not resolve the issue, kindly perform the Repair on your Microsoft edge
Press windows key + I
Click on Apps
Under Apps & Features, scroll down on the right section and locate Microsoft Edge
Click on Microsoft Edge and click on Modify
When UAC prompted, click on Yes
Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor