Hi leejoanne1
How are you? I hope you are doing good.
I am Juliet and It's my pleasure to help you today.
I know how frustrating this may be for you but I'll do my very best to help you :)
To open Internet Explorer, select the Start button, type Internet Explorer, and then select the top search result.
To be sure you have the latest version of Internet Explorer 11, select the Start button, select Settings > Update & security > Windows Update, and then select Check for updates.
I hope it helps! Let me know the results.
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