While watching videos the computer shuts down!

Hi CARRMAS -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Are you using a desktop or a laptop? Prior to the issue, have you made any recent changes on your computer? In the meantime please perform the troubleshooting methods below and check if any of the methods will fix your concern.

Method 1: Perform Clean Boot

• This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.
10. Restart your computer and check if the issue is fixed.

Method 2: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Display adapters
3. Right-click on the driver and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 3: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Display adapters
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Feel free to reach back if you need any further assistance.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor

Are you using a desktop or a laptop? Prior to the issue, have you made any recent changes on your computer? In the meantime please perform the troubleshooting methods below and check if any of the methods will fix your concern.

I am using a desktop computer, and I had Windows 7 and have since installed Windows Edge. My computer is 8 or 9 years old, the only problem that I am seeing is the Video etc. problem.

I really do appreciate your prompt reply!

When I do the Clean Boot how will I be able to see your instructions, or will I need to write them down?

Thanks!

CarrmasDad2

Hi CARRMAS -

Thank you for your quick response. No need to write down the instructions for the Clean boot, just follow the steps by step process, after that, you will need to restart your computer then check if the issue is fixed. Also, after you disable the services in msconfig, you don't have to re-enable them, all disabled services will be automatically enabled once the related applications to them are initiated.

Regards,

Jerico T.

Hi Jerico T.

I can not find TASK MANAGER! Sorry! What did I do wrong?

Thanks!

CarrmasDad2

Hi CARRMAS -

Thanks for the update. You're doing fine, if you can't see Task Manager, press CRTL + ALT + DEL then select Task Manager and select the Startup tab, you will see all applications that are included on your startup, select the applications that you are not using and select Disable on the lower right corner (or Right-click then select Disable).

Once done, please restart your computer and check if the same issue still persist.

Regards,

Jerico T.