Hi, my name is Talita. I'll be glad help you today : )
Please first check the information on these links and see if the settings are correct:
https://support.microsoft.com/en-us/microsoft-e...
https://support.microsoft.com/en-us/topic/troub...
If even after the information in the links the problem persists, just let me know to continue with your question
I hope this helps. Please let me know if you have any more questions.
Sincerely
Talita C.