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Got my points stolen by Microsoft

Anonymous
2024-06-09T12:33:55+00:00

I just spent all morning getting 200 points and I tried to redeem for the spin to win and Microsoft just said "can't redeem at this time" but I go back to *earn* and all my points are gone, Microsoft literally just robbed me.

Microsoft Edge | Other | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Van S 22,915 Reputation points Independent Advisor
    2024-06-09T13:07:02+00:00

    Hi, I am Van. I'll be glad to assist you today.

    I understand that you are having issues with your rewards account. Unfortunately, here in the community forum, all members are also users like you. And we do not have access to validate your account.

    I recommend submitting a report using the link below so that the rewards team can look at your account and address the issue.

    https://rewards.bing.com/support

    Please let me know if you need any further assistance. I will be glad to help.

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  2. Anonymous
    2024-06-09T13:28:34+00:00

    I’m sorry to hear that you’re having trouble with Microsoft Rewards. This can be frustrating, especially after you’ve spent time earning those points. Here are a few possible solutions:

    1. Check if Microsoft Rewards is supported in your country: Microsoft Rewards is not available in all countries. Make sure your country is on the list^1^.
    2. Try redeeming on a different device or browser: Some users have reported success when switching to a different device or browser^2^.
    3. Clear your browser cache and cookies: Sometimes, clearing your browser’s cache and cookies can resolve issues with web services^3^.
    4. Contact Microsoft Support: If you’re still unable to redeem your points, it might be best to reach out to Microsoft Support directly^2^^1^.

    Remember, violating the Terms of Service (TOS) for Microsoft Rewards can result in restrictions on reward redemption^4^. Also, ensure that you are not using a VPN while trying to redeem points^5^.

    I hope this helps! Let me know if you have any other questions. 😊

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