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Copilot App stuck at ‘Nice to meet you how should I sound’

Anonymous
2024-10-08T10:21:39+00:00

I have uninstalled and installed the copilot app a couple times now, and after signing in it always gets stuck at this point. Is it my iPhone? Or a network thing

Microsoft Edge | Install and update | iOS

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  1. Anonymous
    2024-10-09T12:21:18+00:00

    Dear Arno A!

    Welcome to the Microsoft Community!

    If you find that the Copilot app is always stuck at the "Nice to meet you, how should I sound" step after logging in, you can try the following steps to further solve the problem:

    1. Change the network:
    • Please try to connect your iPhone to a different network, such as switching from WiFi to mobile data, or try a different WiFi network environment to check whether the app is stuck due to network problems.

    If the problem persists after changing the network, you can proceed to the next step:

    1. Feedback in the Microsoft Copilot Community:
    • You can visit [Microsoft Copilot's official community] Microsoft Copilot - Microsoft Q&A **** to report your problem. There, you can describe the situation you encountered in detail, including the solution steps you have tried.

    When reporting, please provide the following information to help the support team diagnose the problem faster:

    • Your iPhone model and operating system version.
    • The version of the Copilot app.
    • The specific steps you encountered the problem.
    • The solutions you have tried.

    I hope these suggestions can help you solve the problem. If you have other questions or need further help, please let us know.

    Best regards,

    Yang.Z - MSFT | Microsoft Community Support Specialist

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