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Unable to listen to and communicate with Copilot replies using a headset in the Microsoft Copilot app

Anonymous
2024-03-29T16:20:22+00:00

Hi there,

When I used headphones to link my iPhone, I tried to communicate with AI in the Microsoft Copilot application, but I was surprised to find that I couldn't listen to the reply through the headphones at this time, and I was forced to use the speaker to play. I want to know what this is.

Microsoft Edge | Speed and responsiveness | iOS

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  1. Anonymous
    2024-04-01T05:39:42+00:00

    Hello, 末岩

    I did a test,

    The device I use is iPhone 13 pro max & airpods pro2.

    I'm in the copiilot app, and once I use voice, my airpods pro2 automatically disconnects.

    I found that the problem you mentioned does exist.

    I will report this issue, and I also recommend you provide feedback:

    Microsoft attaches great importance to user experience, you can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.  Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team. We appreciate your feedback, please click Yes or No to help us improve the support experience and help others with similar concerns. 

    We look forward to hearing back from you.

    Best Regards

    Patch - MSFT | Microsoft Community Support Specialist

    7 people found this answer helpful.
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  1. Anonymous
    2024-04-01T07:43:51+00:00

    Hi,

    Thanks for your reply.

    Unfortunately, the Feedback Hub just works on Windows. And I can’t use it.

    1 person found this answer helpful.
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  2. Anonymous
    2024-03-30T07:00:27+00:00

    Hello 末岩

    Welcome to the Microsoft Community.

    It sounds like when you use Copilot, you can't hear the reply through the headphones and can only use the speakers to play it out.

    First of all, I want to confirm the problem with you. Where do you use Copilot?

    Mobile app? edge browser on iOS?

    Is it just Copilot's audio problem? Are the others normal?

    If you are using a mobile app, I suggest you clear the app cache or reinstall the app.

    Disclaimer: Please remember to save important information before performing any operation that may result in data loss.

    If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

    Best Regards

    Patch - MSFT | Microsoft Community Support Specialist

    1 person found this answer helpful.
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  3. Anonymous
    2024-03-30T08:19:35+00:00

    Hello 末岩

    Welcome to the Microsoft Community.

    It sounds like when you use Copilot, you can't hear the reply through the headphones and can only use the speakers to play it out.

    First of all, I want to confirm the problem with you. Where do you use Copilot?

    Mobile app? edge browser on iOS?

    Is it just Copilot's audio problem? Are the others normal?

    If you are using a mobile app, I suggest you clear the app cache or reinstall the app.

    Disclaimer: Please remember to save important information before performing any operation that may result in data loss.

    If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

    Best Regards 

    Patch - MSFT | Microsoft Community Support Specialist

    Hi Patch,

    Thanks for your reply. I use the Copilot on iOS single app. And after I see the answer, I immediately try to delete the app and reinstall it. Unfortunately, it doesn’t have any better features. The problem is still there. And sure, other options are all available.

    So is there any other way to solve this problem? If have, please let me know.

    Hope to hear from you soon.

    Best regards,

    Yan

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  4. Anonymous
    2024-04-01T09:10:33+00:00

    Hello 末岩

    Thank you for your reply and addition,

    You can give feedback in the copilot app.

    We look forward to hearing back from you.

    Best Regards

    Patch - MSFT | Microsoft Community Support Specialist

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