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I’m facing the same issue; Microsoft Edge and learning keep popping up on my screen. I can’t minimize or close it, and nothing I try works. It's really frustrating!

Anonymous
2025-01-23T11:42:15+00:00

I’m facing the same issue; Microsoft Edge and learning keep popping up on my screen. I can’t minimize or close it, and nothing I try works. It's really frustrating! Please help me with this

Microsoft Edge | Website issues | Previous Windows versions

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  1. Anonymous
    2025-01-24T08:43:23+00:00

    Hi, Gojo chang

    Welcome to the Microsoft community.

    Could you please let us know what your current operating system is? Is the URL that pops up an Edge support URL or something else? Try disconnecting your keyboard to see if the issue still occurs.

    Also, try disabling these two Edge features and completely closing Edge in Task Manager to see if the problem still happens.

    edge://settings/system

    If the issue persists, please try entering safe mode and performing a clean boot of your system to see if the problem still occurs.

    Windows startup settings - Microsoft Support

    A clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

    How to perform a clean boot in Windows - Microsoft Support

    Please provide us with your test results so we can better assist you in resolving the issue.

    Best regards

    Tommy Jin | Microsoft Community Support Specialist

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