Videos from TikTok won't play on Edge. Random font size on google when using Edge

Anonymous
2023-12-02T17:56:19+00:00

Having 2 weird issues on samsung edge mobile - ended up switching back to Samsung internet

The first issue is that the font size on google is randomly large, and adjusting font size in settings does nothing

The second issue is on some webpages videos wont play

Anyone have any idea what a fix might be? i do enjoy edge because of the cross compatability, but these 2 issues have forced me back to samsung internet

Screen Recodings of Issues:
https://photos.app.goo.gl/8joYPYfEWeEiaf7XA 
https://photos.app.goo.gl/wjgc7WnqbKCMsYWY8

Microsoft Edge | Audio and video playback | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-03T09:12:12+00:00

    Hi Yaqoob,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry for the inconvenience you are experiencing with Microsoft Edge on your Samsung Edge mobile device.

    Regarding the issue with TikTok videos not playing and font size on Google on Edge, i suggest clearing the cache and cookies of the browser. You can do this by going to Settings > Privacy and security > Clear browsing data. Make sure to select "Cached images and files" and "Cookies and other site data" before clearing the data.

    You can try to reset the settings of Edge mobile and update it to the latest version. This might fix some glitches or compatibility problems that prevent some videos from playing. You can also check if you have any extensions that might interfere with the video playback and disable them if necessary.

    Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

    If you encounter any issues while using Microsoft Edge or have any suggestions, you can give feedback to the Microsoft Edge team using the "Send Feedback" window:

    This is the easiest way, just click "Send Feedback" in the upper right corner of your browser icon, then describe your issue or feature request and attach a screenshot and email address. This allows the Microsoft Edge development team to create tracked issues and resolve them as quickly as possible.

    I hope these suggestions can help you fix the issues and enjoy using Edge on your Samsung mobile. If you have any other questions or feedback, please let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2023-12-03T11:32:19+00:00

    I had already tried clearing cache and reinstalling the app but the issue persists unfortunately

    1 person found this answer helpful.
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  3. Anonymous
    2023-12-08T01:11:02+00:00

    Hi Yaqoob,

    If you've tried a number of different ways to fix these issues and the problem still persists, it's most likely an issue with the browser itself, possibly a bug.Sometimes specific versions of an application can be problematic, and even though there are some generalized workarounds, they don't always apply to every situation.

    For this situation, you might want to consider reporting the issues to Microsoft Edge's support team directly.

    Additionally, keep an eye on future updates for the Edge browser, as software updates often include bug fixes and improvements.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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  4. Anonymous
    2023-12-08T15:07:25+00:00

    What would be the best way to report the bug? I emailed the developer email found in the play store

    1 person found this answer helpful.
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  5. Anonymous
    2023-12-15T01:15:24+00:00

    Hi YaqoobJamal,

    If you encounter any issues while using Microsoft Edge or have any suggestions, you can give feedback to the Microsoft Edge team using the "Send Feedback" window:

    This is the easiest way, just click "Send Feedback" in the upper right corner of your browser icon (or press Alt+Shift+I), then describe your issue or feature request and attach a screenshot and email address. This allows the Microsoft Edge development team to create tracked issues and resolve them as quickly as possible.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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