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A Question on Copilot

Anonymous
2024-03-23T11:10:11+00:00

Why can I not talk to copilot, on Wednesday I spoke to copilot and it answered me. Today it says me connection is lost. My youtube works, my email works and my wifi and phone data is uncapped. So what connection is being referred to, please help

Microsoft Edge | Browser crashes or stops working | MacOS

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  1. Anonymous
    2024-03-24T03:25:06+00:00

    Hello, Dean Gopaul

    Welcome to Microsoft Community.

    I’m sorry to hear that you’re having trouble connecting to Copilot on your Android device. The “connection lost” message typically refers to the connection between the Copilot app and its servers, which is necessary for the app to function. This connection is separate from your device’s connection to the internet, which is why other apps like YouTube and email might still work.

    Here are a few things you could try to resolve this issue:

    1. Restart the Copilot app: Sometimes, simply closing and reopening the app can resolve connection issues.
    2. Disable other apps: There might be other apps running on the background which might interfere with the app or the network.
    3. Check for updates: Make sure that your Copilot app is up-to-date. An outdated app might have issues connecting to the servers.
    4. Restart your device: This can help clear any temporary issues that might be affecting your device’s connectivity.
    5. Reinstall the app: If the issue persists, you might want to try uninstalling and then reinstalling the Copilot app.

    If none of these steps work, it’s possible that there might be an issue with the Copilot servers. In this case, you might need to wait for a while and try again later.

    If the problem continues, I would recommend submitting feedback to the developers for further assistance:

    Any way to give feedback on Edge Mobile - Microsoft Community Hub

    I hope this helps, and I’m sorry for any inconvenience this may have caused.

    Yuhao Li

    Microsoft Community Technical Support

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