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How do i make my notifications go to my new device

milly yates 0 Reputation points
2025-07-13T15:12:32.5133333+00:00

I had a new phone and signed into my authenticator and the notifications were still going to my old phone so i deleted the app and then re downloaded as i saw that you are meant to turn verification off . Now im getting no notifications at all and when it’s telling me to enter a number and go to my authenticator app there’s no where for me to enter a number on either phone . I’ve signed back in on my old phone and it still doesn’t work so now i’m locked out of my teams app. I’ve always tried to turn the verification off and that hasn’t worked either and it says it’s already off.

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  1. Teddie-D 8,875 Reputation points Microsoft External Staff Moderator
    2025-07-13T23:39:28.51+00:00

    Hi @milly yates 
    Thank you for posting your question in the Microsoft Q&A forum.  

    Since you're not receiving notifications and there’s no place to enter the verification code, it might be worth resetting your multi-factor authentication (MFA) setup to re-establish a proper connection.

    If your account is a work or school account, the best solution is to contact your organization's IT support team or administrator. They can assist in resetting your multi-factor authentication settings and guide you through re-registering your account on the new phone. 
    May I know if you know any Global Administrators in your organization who could help with this process? 

    If yes, please ask them to follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn 

    If no, then you are the only Global Administrator and you are completely locked out from the tenant. You might need to contact us via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to DataProtection team who could help you to regain access.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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