How do I see Chats and Meeting Chats in one list?

Hi Charlotte J, 

If you're seeing Chats and Meeting Chats as separate tabs and missing messages because they’re no longer combined, this is likely due to a change in your chat view settings or an active filter. Here are a few steps you can try to restore the unified view: 

1. Turn Off Chat Filters 

When you're in the Chat section of Teams, look at the top of the chat list. You may see filter buttons like: 

• Unread 
• Chats 
• Meeting chats 

If either Chats or Meeting chats is highlighted, it means a filter is active. Click the highlighted button again to turn off the filter. Once no filters are active, Teams should display all chats—including meeting chats in a single combined list. 

2. Switch to Combined View in Settings 

If filters aren’t the issue, your Teams client may be set to Separate view, which splits chats and meeting chats into different tabs. You can switch back to Combined view: 

• Click the … (More) icon in the top-right corner of Teams 
• Select Customize View 

• Go to Chats and channels 
• Under View chats, teams and channels, choose Combined 

• Close the settings window 

This will merge all chat types into one unified list. 

If the above steps don’t resolve the issue: 

• Sign out and sign back in to refresh your Teams session 
• Clear Teams cache: 
  • On Windows: Delete %appdata%\Microsoft\Teams 
  • On Mac: Delete ~/Library/Application Support/Microsoft/Teams 
• Update Teams to the latest version 
• Contact your IT admin to check if a policy is enforcing Separate view across your organization 

Please let me know if there are any updates. I'm happy to assist further whenever needed. 

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