Hi, lisawilkins2. Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you, and I am here to work with you on this issue.
I understand how difficult it is, when the device or app won't work in the way it should. I'm sorry to hear about that
Hopefully the steps below might fix the issue:
-Run Search and Indexing troubleshooter.
- Click the Start menu and select Settings
- Click Update and Security
- Click Troubleshoot
- Click Search and Indexing.
- Click the Run the troubleshooter button to go through the diagnostics.
If the above method does not help, try other solutions from the link below:
https://support.microsoft.com/help/4520146/
I hope this helps!
Kind regards,