Teams profile picture doesn't show in Big Sur

Question

Teams profile picture doesn't show in Big Sur

Anonymous

I'm using a brand new Mac Mini M1 running big sur. My pic shows on the web version, but not the desktop version. In the desktop version my pic appears only when I click the generic profile icon with my initials.

I have deleted every cache file I could find and reinstalled teams twice, restarted, etc. Nothing. I have also formatted my profile pic to the preferred specs (jpeg @ 100 X 100 pixels) Still nothing.

Any ideas?

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3 answers

Answer 1

Hello, JoeCantrell1

I am Igor, an Independent Advisor and I will be glad to help you with this question.

First of all do a logout / login (not just close the application) this fixes most cache issues!

If it does not works, please proceed with clearing cache from the Teams app by following the steps below:

https://www.uvm.edu/it/kb/article/clearing-team...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Let me know how it goes

Regards

Answer 2

Hi Igor,

Thanks for your reply.

I logged out and in - no change.

I followed the instructions you linked to as much as I was able. I deleted the cache folder, but in keychain access, there was nothing listed for Microsoft teams at all. There was no change in the profile pic.

-Joe

Answer 3

Anonymous

You may try changing your profile photo on the web app using Chrome or Edge browser preferably: https://teams.microsoft.com/

An alternative is to do it on the mobile app.

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Teams profile picture doesn't show in Big Sur

3 answers