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Teams App account email address

Anonymous
2021-02-15T14:33:04+00:00

How can I change the email address on the Teams App account details screen?

It seems to want to redirect me to my general microsoft account details. But the email address for the account is the right one. 

See screen shot below:

Thanks,

Jon

Microsoft Teams | Microsoft Teams Free | Settings | Online status

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  1. Anonymous
    2021-02-15T15:08:15+00:00

    Hi

    My name is Daniel. I am an Independent Advisor.

    Please visit this link below to change your email:

    https://support.microsoft.com/en-ca/help/12407/...

    Please scroll down the article and click on the section under "I want to use a different email address or phone number to sign in".

    Disclaimer:

    Please note, this is a peer-to-peer support forum meaning I'm just fellow regular MS Team forum users like you who are trying to help other MS Team forum users with their MS Team issue. So in this case, I'm Non-Microsoft Staff I don't have access to your account nor I'm authorized to do so. I hope we can have a mutual understanding from the beginning to prevent misunderstanding.

    Kind Regards

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  2. Anonymous
    2021-02-15T15:22:50+00:00

    Hi Daniel,

    Unfortunately that doesn't work. My account alias's don't include the email address that appears in Teams.

    Any other ideas?

    Thanks,

    Jon

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  3. Anonymous
    2021-02-15T15:35:09+00:00

    As per your screenshot, I can see you actually use MS Team free personal account.

    I'd like to let you know when it comes to MS Team free there are 2 types of accounts.

    1. MS Team free personal account.
    2. MS Team free organization account.

    Please note those 2 accounts are not the same. They are different.

    MS Team free personal account only use a mobile number, MS Team free personal account indeed doesn't include the email address.

    Please note, it's not possible to delete MS Team free personal life account, you can only disassociate MS Team free personal life account from your email account by visiting the link below then log in with your phone number and remove the phone number as an alias: https://go.microsoft.com/fwlink/?LinkId=529489

    So therefore you can't change the email address of MS Team free personal account, what you can change is, the registered phone number. Unfortunately, that's just how MS Team free personal account is designed.

    Kind Regards

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  4. Anonymous
    2021-02-15T15:47:29+00:00

    Thanks Daniel,

    Its a little strange I can't change my own contact email address. Even if the system is free. Its not an email address I use anymore so hopefully that will be fine.

    Thanks again for your explanation.

    Best Wishes,

    Jon

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  5. Anonymous
    2021-02-15T15:49:05+00:00

    Thanks for letting me know, I appreciate that.

    If you consider your problem solved, it would be very helpful if you marked the answer which helped you so others can find and use this thread. If this didn't solve your problem or you need further assistance please answer in this thread and I would be happy to help.

    Kind Regards

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