Can't create a new classroom notebook

Question

Can't create a new classroom notebook

Anonymous

Split from this thread.

I'm a technology specialist at an elementary school, and one of my teachers has this problem. When trying to create a new Class Notebook, she gets this error message...

"Something went wrong. Try creating the notebook again. Reference number: 5c34****-670b-4e96-9313-****39f09ab0 ... 500 (error) | eus-000.classnotebookapi.onenote.com"

The message contains a "Send this error to Microsoft", which sends an email to edunotebookerror@microsoft.com. Unfortunately after sending an email to that address, I get an error-message email back from Microsoft saying I can't send an email to that address because I'm not a member of that group. The message shows that the email was forwarded to another microsoft email account before this error email was generated.

So that's why I'm on this forum--the contact info in the error message doesn't work, which vexes me a tad, but I'll move on.

Here's what I've done to troubleshoot:

I've restarted the Windows 10 laptop computer multiple times.
I've cleared the browser cache then restarted the browser.
I'm using Chrome, but the problem persists in Edge and IE.
I'm unsuccessful both starting from OneNote 2016 (using the Class Notebook tab) and starting from within our LMS, which is called itsLearning.
I AM able to create a Class Notebook from another teacher's account. The process looks identical from both teachers' accounts until the final click, after it asks you to inspect whether the notebook looks properly configured. After clicking NEXT or whatever from that screen, I get the error message described above.

The problem has persisted over several weeks now.

By the way, I've had a bit of frustration trying to use this forum, too. Clicking the "Insert Image" button at the top of this text editor field using either Chrome or Edge results in a frozen window--all entered text lost.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Answer accepted by question author

9 additional answers

Answer 1

Anonymous

Hi Steve,

Based on your discussion with our escalation engineer, due to different region, we suggest you create a ticket in Office 365 admin center directly, so we can keep assisting you.

Regards,

Sky

Answer 2

Anonymous

Hi Steve,

Since Class Notebooks are stored in OneDrive, the creating of Class Notebooks requires OneDrive to be set up. I suggest you first try if you can enter OneDrive on Office 365 portal, then create Class Notebooks again.

Regards,

Joshu

Answer 3

Thanks, Joshua. In fact, the teacher could not access her OneDrive. In the past month or so, many of us have started having problems accessing OneDrive through the Office 365 waffle/app launcher. The "fix" is some combination of: Clicking the hyperlinked text on the access denied screen, which logs you out of Office 365. Then after logging back in, you'll get the same error message for OneDrive until after you first go to Outlook from the waffle. Then, somehow, you can get to OneDrive.

Unfortunately, after doing all this and gaining access to the teacher's OneDrive, I got the same error message when attempting to create a OneNote Class Notebook.

Answer 4

Hi Steve,

To help us clarify the scenario, please provide some more information:

Since the error may be related to the accounts, we need the affected accounts information to check them from backend. To protect your privacy, you can share the accounts via private message.
Refer to this articleto let us know in which step did you get the error message.
A screenshot of the error message.
Do you mean that the teacher can’t create Class Notebook despite that he can access OneDrive app?

Regards,

Joshua

Answer 5

Anonymous

Hi Steve,

Please share the information above when you have time.

Regards,

Joshua

Share via

Can't create a new classroom notebook

9 additional answers