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User Unable to Assign Tasks in Teams

Anonymous
2022-11-21T19:27:24+00:00

Hi. I'm going to start this by quoting the ticket put in by one of our users regarding assigning tasks:

I've been using Tasks in Teams for some basic project management. Recently, when I tried to assign tasks to Team member, the program is not letting me do so. If I try to type a name into the "Type a name or email address" box, the drop down closes. If I click on one of the photos, the drop down closes and does not add the person to the assigned task. Also, some of the Team members are showing up as blank, and with the exception of my name, no other names are being shown (see screen shot). I've used this before without errors. I am experiencing the issue both on the desktop app and on the web app. I've tried both Google Chrome and Microsoft Edge (as recommended by Microsoft).

![](https://learn-attachment.microsoft.com/api/attachments/658b7f90-2d45-4b64-874f-945025626a9f?platform=QnA

Microsoft Teams | Microsoft Teams for business | Tasks | Assign tasks

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  1. Anonymous
    2022-11-21T20:05:59+00:00

    Hi, MWCCTHEO

    Thanks for reaching out.
    My name is God'swill, I'll be happy to help you today.

    Based on the information you provided, you have added members in the plan, but when you create a new task and try to assign it to people, the members list doesn't display and you cannot select people from the list.

    (If I misunderstand anything, feel free to correct me)

    For troubleshooting, you may try to use the private window of the browser, or use other different browsers to check the result.

    If issue persists, in this situation, I recommend you inform your Microsoft 365 admin of this issue, let him help you create a support ticket via Microsoft 365 Admin Center>Support>New service request. The support team there has the correct escalation channel of this kind of issue, this is also the most efficient way in handling the case for you.

    Please be sure to let me know if you need more help as I'll be glad to do so.

    Regards...
    God'sWill

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