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I have a named group chat. But the search option on top doesn't show the group.

Anonymous
2024-04-11T16:21:06+00:00

I named a group chat abc. When I tried to search for it using the top search bar, it doesn't list the group. I even selected the "Group Chats" tag on top but it doesn't return a result.

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations

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  1. Anonymous
    2024-04-11T17:03:03+00:00

    Hi,

    Thank you for posting on the forum today. I’m Bambi, a user like you and I’ll be happy to assist you.

    If you’re experiencing issues with your named group chat not showing up in Microsoft Teams, there are a few steps you can take to troubleshoot and potentially resolve the problem:

    Restart Teams: Sometimes, a simple restart can help. Completely close the Teams app and reopen it. This action might refresh the chat list and display your group chat.

    Update Teams: Ensure that Microsoft Teams is updated to the latest version. Outdated software can sometimes cause unexpected behavior.

    Check Teams Settings:

    Click on the three dots (ellipsis) on the Teams sidebar. Look for the “Chat” option. If it’s listed there, click it to access your chats. If it’s not visible, try searching for any known recent chat keywords using the search bar at the top of Teams. This might bring up the chat window.

    Access Teams via Web or Mobile App: Try accessing Teams through the web or mobile app to see if the chat option appears there. Sometimes, different platforms may display chats differently.

    Contact IT Support: If none of the above steps work, consider reaching out to your organization’s IT support. There might be specific settings or restrictions affecting the visibility of group chats.

    I hope this information helps. Let me know if there’s anything else I can help you with.

    Best Regards, Bambi

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