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How do I stop a glitch when sharing a screen in Teams?

Anonymous
2024-10-17T00:09:57+00:00

When someone (students and staff) is sharing something on their screen in Teams the pattern below appears at the top and bottom of the screen and is continually flashing on and off being hugely distracting. Is there any way to stop that? This is also potentially a triggering issue for a student who suffers from epilepsy!!

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Screen sharing

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  1. Anonymous
    2024-10-17T06:17:28+00:00

    Hello Jhyde19,

    Good day to you!

    thank you for posting in the Microsoft community.

    Based on the information you have shared with us I understand you are having an issue on a continuous flashing pattern in teams while sharing screen.

    To be able to troubleshoot this issue I would like to check the following information.

    • Please could you share with us the screenshot to show how it appears.
    • May I know if this issue happens on while using the teams web app?
    • May I confirm if this issue happens after a certain serries if action, does it continue to happen when Microsoft teams' application is restarted
    • Could you verify if this issue is not related to the network performance or device performance, you can try to reproduce the issue using another network or Wi-Fi and check if the issue continues to happen.

    Please could you also try the following troubleshooting's steps to check if the issue continues to happen.

    1. Clear Teams cache: Clearing the cache can help resolve various issues.
      1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
      2. Open the Run dialog box by pressing the Windows logo key  +R.
      3. In the Run dialog box, enter the following path, and then select OK: 
         %appdata%\Microsoft\Teams
      4. Delete all files and folders in the directory.
      5. Restart Teams.

    Clear Teams cache - Microsoft Teams | Microsoft Learn

    2. Adjust screen resolution: Lowering your screen resolution can sometimes help with screen sharing issues. Go to your display settings and try a lower resolution.

    1. Please check if teams is running the latest update. you can check if there is any option to update after clicking on the "settings and more" ....

    Teams is slow during video sharing on laptops docked to 4K/UHD monitors - Microsoft Teams | Microsoft Learn

    Please note that my initial response may not address your current situation immediately. However, with your help and more detailed information, we can work together to find a direction specific to your current situation.

    If you need further assistance, please feel free to ask. I am looking forward to your next updates.

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