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Guest User Email Name Change Issue in Microsoft Teams

Anonymous
2024-03-01T04:20:59+00:00

I am having some problems. I change my email name and then I'm in someone else's Microsoft Teams organization as a guest and that email name still shows up as the previous email name in that organization and the organization can't look up my email and let me access the doc as well as meeting, why is that? What should I do to let the organization give the access to me?

Microsoft Teams | Microsoft Teams for business | Settings | Privacy

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  1. Anonymous
    2024-03-01T06:52:37+00:00

    Dear Jessica Neo

    Thanks for choosing Microsoft Community.

    Based on your description, I know the scenario you met.

    It sounds like you changed the email associated with your Microsoft account, but the change has not been reflected in the Microsoft Teams organization where you are a guest. This can happen if the organization has not updated their guest user list to reflect the change in your email name.

    To resolve this issue, you can reach out to the organization's IT administrator and request that they update their guest user list to reflect your new email name. Once they have done so, you should be able to access the documents and meetings in the organization as before.

    Hope this can help. If there is any update or you have any other consult, please feel free to let me know. I will continue to help you based on the information you provide. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely

    Katherine

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