Hello krishna k2,
Thank you for reaching out to the Microsoft community.
I'm sorry to hear that you're experiencing issues with CoPilot. Our support scope is focused on Exchange online and Outlook basic, we may not have extensive resources on this issue.
I recommend reaching out to Copilot for Microsoft 365 community. Please reach out to Copilot for Microsoft 365 community by visiting this website Copilot for Microsoft 365 - Microsoft Community Hub; I am sure that our experts from that team can address your query effectively and accurately.
I apologize for redirecting you to a different community, but I believe this step will ensure faster and more accurate assistance for your specific scenario.
Thank you for your cooperation and understanding. Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!
Appreciate your patience and understanding. Have a great day!
Sincerely,
Md Ashabul Haque | Microsoft Community Moderator