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Teams Class Notebook not loading

Anonymous
2024-08-12T20:50:43+00:00

About 50% of my SDS rostered Teams will not allow teachers to set up the Class Notebook. For 10 days they've seen the Come back later, we're setting things up message. Is there a fix for this? Very frustrating. I've tried refreshing, online vs. desktop, different browsers. Some teachers can set up 1 period, but not others, so it's not user specific issue.

Microsoft Teams | Microsoft Teams for education | Class Notebook | Set up Class Notebook

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  1. Anonymous
    2024-08-13T07:47:35+00:00

    Dear Alison Johnson,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and I would like to convey that I have tested the behavior at my end in my educational test tenants, where the teachers are able to setup the Class Notebook in the Class Team in the Microsoft Teams without any issue.

    Since you mentioned the problem happen with the Microsoft Teams in the browser or application and same issue with the different teachers, I have checked the service health dashboard at the Microsoft end where there is no related incident found.

    In this situation, I believe there should be some backend issue at your tenant and I am sorry to convey that the problem should be further investigated by the related development team, where they can collect the HAR logs while reproducing the problem and perform further investigation.

    So, I request you to connect with your IT admin of your organization (How do I find my Microsoft 365 admin? - Microsoft Support) and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: We apologize for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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  2. Anonymous
    2024-08-15T01:17:58+00:00

    Hi!

    I thought I would chime in and let you know our school is having the exact same issue. When I reached out to Microsoft, they admitted that there were multiple reports of this happening

    I was able to find a workaround until Microsoft fixes this issue.

    1. Navigate to a Class Team that is affected by this.
    2. Select the Assignments tab.
    3. Create a New Assignment.
    4. When the new Assignment page appears, select Attach and select Class Notebook.
    5. Now close out of the assignment.
    6. Select the Class Notebook tab.
    7. You should now be prompted to Setup your Class Notebook.

    Annoying, but it works for our school.

    Others issues that are happening with Teams created via School Data Sync:

    When switching Teams, the Teams.Desktop app will shoots errors

    The Home tab on multiple Teams fail to generate. Just stuck in a weird SharePoint view

    6 people found this answer helpful.
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  3. Anonymous
    2024-08-18T15:19:58+00:00

    This worked! Thanks!

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